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Shipping policy

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At PoolSupply4U, we work hard to get your pool and spa supplies to you as quickly and safely as possible. Below you’ll find everything you need to know about how we process, ship, and deliver your orders.

Order Processing Time

Most orders are processed within 3–8 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Processing time does not include shipping transit time.

Some products ship directly from manufacturers or distribution partners and may have different processing times. If there is a delay, we’ll notify you as soon as possible.

Shipping Locations

We currently ship to:

  • The contiguous United States (lower 48 states)

At this time, we do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • APO/FPO addresses

  • International locations

If you have a special shipping request, feel free to contact us before placing your order.

Shipping Methods & Carriers

Orders may ship via trusted carriers such as:

  • UPS

  • FedEx

  • USPS

  • LTL Freight carriers (for large or heavy items)

Shipping method is automatically selected based on item size, weight, and destination to ensure safe delivery.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Item weight and dimensions

  • Shipping method

  • Delivery location

Some large or heavy pool equipment (such as pumps, filters, heaters, and automation systems) may require freight shipping, which will be clearly noted during checkout.

Oversized & Freight Shipments

Certain pool equipment is classified as oversized and ships via freight.

Please note:

  • Freight deliveries are curbside only

  • A valid phone number is required to schedule delivery

  • Someone must be available to receive and inspect the shipment

If liftgate service or special delivery access is required, additional fees may apply.

Estimated Delivery Times

Estimated delivery times vary based on product and location:

  • Standard Ground Shipping: 3–7 business days after shipment

  • Freight Shipping: 5–10 business days after shipment

These are estimates and may vary due to carrier delays, weather, or supply chain issues.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Backorders & Out-of-Stock Items

If an item is temporarily out of stock or backordered:

  • We’ll notify you as soon as possible

  • You may choose to wait, substitute, or cancel the item

Some manufacturer-direct items may have extended lead times.

Damaged or Lost Shipments

Please inspect all deliveries upon arrival.

  • If your order arrives damaged, notify us within 48 hours of delivery

  • Keep all packaging and take photos if possible

If a shipment is lost or delayed beyond a reasonable transit time, we will work with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect addresses may be subject to reshipping fees

  • We cannot guarantee address changes once an order has shipped

Questions About Shipping?

If you have any questions about shipping, freight delivery, or order status, please contact us:

Email: support@poolsupply4u.com